Car Hire Booking Terms and Conditions

1: Driver Age Limit

Driver must be at least 21 years of age and cannot be older than 70 years

2: Driver License

Driver licenses from country of origin are required and must have been held for at least 3 years. Licenses in non-roman alphabet must be supported by an international driver's license

3: Rule of Road

Left hand side

4: Car Availability

Check online for availability. If specific vehicle desired is not available call office (020 523 0621) to confirm.

5:Breakdown Service

  • 24 hour service,
  • AA (Automobile Association) Road-side Rescue service
  • Vehicle Replacement
  • No extra charge

6:Delivery and Collection

  • Deliveries within Nairobi, Mombasa, Kisumu and Eldoret are free of charge
  • For delivery /collection outside of cities/towns listed above, kindly call to confirm additional charge


Fuel is on customer account. The client shall indicate whether they require a vehicle to be delivered with fuel or not while making the reservation. If car is hired with tank full of fuel the client shall ensure that the car is returned with a tank full of fuel

8:Car Telephone and GPS

Car telephone is not provided as standard. Customer can rig their own. GPS can be requested during booking process.


Mileage is unlimited in–country at no extra charge other than those indicated in the booking section (i.e. rental charge, 16%VAT and Driver allowances where applicable. Excess deduction is refundable)

10:Motor Insurance Liability

All vehicles are appropriately insured to cover vehicle, persons and third party liabilities. The motor insurance however does not cover flat tires, windscreen, car stereo, windscreen and any other accessories provided during delivery. Personal items are also not included in the cover as well. Insurance does not cover below excess repairs


Value added tax is a government tax levied on the services industry and stands at 16%. This payment shall be incorporated into the Prepayments (See 12 below)


'Excess' liability fee is only applicable for self-drive option and is refundable. It is the uninsured portion of the loss that a car owner invariably bears in an insurance claim. 'Excess' amount shall be charged to the credit card at the commencement of the rental arrangement. In the event the excess is required to offset some incidentals occurring during the rental arrangement, the amount required shall be deducted from the held funds and the remaining balance shall be released back to the credit card by authorizing bank within 3 working days.


13:Transport and security Package

Contact our office with your specific requirements for your quotation

14:Chauffer Driven Arrangement

Driver allowance per day (within Nairobi) $200 Driver Allowance per day (outside Nairobi) $350

15:Official Working Hours(East Africa Time or GMT+3)

  • Weekdays: 0800-1800
  • Saturday & National Holidays: 0900-1500

16:Cross Border Rental

Service Available for travel to Tanzania and Uganda. An additional charge will be levied per day. Please contact our travel consultants during booking stage.

17:Security Area

Cars are not allowed into security phone areas in the North and North Eastern Kenya. More information can be sought from our travel consultants during booking.

18:Currency information

Prices/rates are in US Dollars. Conversions from other world major currencies shall be based on the prevailing market rate of the day as provided by the authorizing bank.

19:Method of Payment

All major credit cards accepted. Visit our payment Gateway for a comprehensive list.

20:Special Equipment

Inquire availability during booking.

21:Public Holidays in 2016